there's probably 3 ways of approaching it.

one is making a formal complaint whatever that procedure is. Another would be getting on the blower to the council as someone said below.

For not calling 999, both those responses are perfectly valid. That is simply ridiculous (I can't emphasise that enough)

The other option (and I don't have kids yet so I can't necessary imagine whether I would do this instead of one of the above), would be to sit down with the nursery manager, explain that you need assurances from them that if your child or any other child needs medical care the nursery will ensure they get it as a priority, following their statutory responsibility. You could well point out that if you had made a complaint you would expect that whoever was duty manager and decided not to call 999 could well face internal disicplinary measures at least, and maybe you felt this could be sorted out without that.

You could then use that conversation to discuss what their supervision policy is, ask what risk assessments are around outdoor play, and request - demand - that someone from safeguarding explain policy (on dealing with injuries to children) all staff - it would just take 30 minutes to do at the end of the day, and it would mean that staff aren't waiting for a decision from someone more senior. Everyone working at that nursery should have been able to decide for themselves that a 999 call was necessary, but it sounds like no one took responsibility

Posted By: jAC on September 30th 2015 at 20:09:43

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