That's not universally true across the market.

You could easily pay ?25+ to PlusNet for a package, which would be as reliable as a chocolate fireguard.

I have no specific knowledge of Nildram though, I'm sure they're fine.

Most of the small-to-medium ISP in the market hace suffered from being too successful. Take PlusNet as a case in point. They never predicted broadband uptake would be as sharp as it was (I know this, as I wrote thier very first ASDL subsciption engine in 2000), and they all of a sudden found themselve awash with customers, and awash with thier cash, which didn't go towards bulking up the customer support dept.

People start getting problems with ADSL, and they jsut can't cope with the volume of complaints. It's a common thing, the same thing has happened all over. Even some of the bigger players have had similarly sourced problems: FreeServe/Wanadoo for example.

Some have responded by outsourcing thier customer support with varied success.

I wouldn't be at all surprised if there was a correlation between reliable broadband ISPs and the more expensive end of the consumer market: slower take-up leading to a manageable customer support burden.

Posted By: Arizona Bay on September 13th 2006 at 12:02:59

Message Thread

For those getting broadband, don't get Tiscali (General Chat) - Hull Canary, Sep 13, 11:21:32
- I had similar problems with Wanadoo (General Chat) - Clare, Sep 13, 11:52:52
  - Here you go... (General Chat) - Clare, Sep 13, 11:53:40
    - cheers (General Chat) - Hull Canary, Sep 13, 12:08:35
- It's simple, you get what you pay for. (General Chat) - Dog, Sep 13, 11:50:20
  - That's not universally true across the market. (General Chat) - Arizona Bay, Sep 13, 12:02:59
    - I've had no reason to use customer service with Nildram. (General Chat) - Dog, Sep 13, 12:06:11
      - I'm looking to switch ISP - you've given me a decent steer. (n/m) (General Chat) - Arizona Bay, Sep 13, 12:10:54
- Try these for dial-up... (General Chat) - Fleggster, Sep 13, 11:34:47
- I've just switched away from Tiscali. (General Chat) - Ottosson Foxtrot, Sep 13, 11:29:16
  - indeed (General Chat) - Hull Canary, Sep 13, 11:32:18
- I've just gone with Tiscali (General Chat) - LincolnshireCanary, Sep 13, 11:26:13
- I just moved and as we were keeping the same tel number (General Chat) - Jumbo1, Sep 13, 11:24:58
  - Can I use yours then? (n/m) (General Chat) - Hull Canary, Sep 13, 11:29:58

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