If it's new business I don't even see a dilemma

If I order something on the web and it turns out I've underpaid because of some currency bollocks, I woulc expect the retailer to say "Thanks so much for your order, terribly sorry to say that we've only received ?x instead of ?y, do please send us the balance and we'll process your order like greased pigs**t"

Posted By: Old Git on November 17th 2010 at 11:08:42

Message Thread

I have a real like dilemma: If a customer has under paid by ?7*.. (General Chat) - Fierce Panda, Nov 17, 10:24:05
- If the person has underpaid, surely you just tell the person that unless (General Chat) - HoofinHughes, Nov 17, 13:03:03
  - There is an update to all of this but can't say what it is for now (n/m) (General Chat) - Fierce Panda, Nov 17, 14:31:33
    - oh it was for Delia and Michaels Spanish Villa after all! (n/m) (General Chat) - Jumbo1, Nov 17, 14:35:11
- Depends whether you're making more than ?7 margin (n/m) (General Chat) - lurd, Nov 17, 10:46:00
  - Yep, margin is covered which was another reason I asked the question... (General Chat) - Fierce Panda, Nov 17, 10:59:03
    - If it's new business I don't even see a dilemma (General Chat) - Old Git, Nov 17, 11:08:42
    - *now* & *OG* (n/m) (General Chat) - Fierce Panda, Nov 17, 11:00:16
    - you're a business not a charity (n/m) (General Chat) - SCC 28, Nov 17, 11:00:01
      - well he's not a charity lol (n/m) (General Chat) - SCC 28, Nov 17, 11:00:30
- Send your goons over there to rough him up abit. (n/m) (General Chat) - Ken Dodds Dads Dog, Nov 17, 10:37:17
  - Times are hard mate so that would be just me flying over to kick him... (General Chat) - Fierce Panda, Nov 17, 10:39:39
    - It'll be worth it though. (General Chat) - Ken Dodds Dads Dog, Nov 17, 10:43:49
      - I think, on reflection, I'm going to do the following... (General Chat) - Fierce Panda, Nov 17, 10:51:37
        
        If he's a fellow City fan (General Chat) - Ken Dodds Dads Dog, Nov 17, 10:56:01
        
        Ha ha... (General Chat) - Fierce Panda, Nov 17, 10:59:47
- Don't ask for it, and overcharge him next time. (n/m) (General Chat) - yarmyyarmy, Nov 17, 10:32:04
- maybe mention you will let them off the 7 quid (General Chat) - Brandonio, Nov 17, 10:25:38
  - Yeah, maybe... (General Chat) - Fierce Panda, Nov 17, 10:29:03
- Depends on if the order is ?8 (n/m) (General Chat) - duke of york, Nov 17, 10:25:04
  - No. no it isn't... (General Chat) - Fierce Panda, Nov 17, 10:27:15
    - bank charges innit? (General Chat) - Tombs, Nov 17, 11:07:22
      - Nah, I think he's a good egg, I think it's a conversion thing.... (General Chat) - Fierce Panda, Nov 17, 11:10:10
    - boasting now (General Chat) - Brandonio, Nov 17, 10:31:07
      - The order is what it is Mr Spurs... (General Chat) - Fierce Panda, Nov 17, 10:33:48
        
        What has he bought? (n/m) (General Chat) - duke of york, Nov 17, 10:35:15
        
        Who? Brandy? Nothing as he's a Spurs fan... (General Chat) - Fierce Panda, Nov 17, 10:37:25
      - say gn to worzel (n/m) (General Chat) - SCC 28, Nov 17, 10:33:05
    - Leave it on their account (General Chat) - duke of york, Nov 17, 10:29:37
      - I think that's pretty much what Mrs Panda would say... (General Chat) - Fierce Panda, Nov 17, 10:33:02
        
        Just write a polite note saying "You've underpaid by ?7, don't worry about it now, (General Chat) - Arizona Bay, Nov 17, 10:41:31
        
        Yes, yes you're right... (General Chat) - Fierce Panda, Nov 17, 10:42:20
        
        haha, whichever book he's read this tactic in, or whoever told him to do this (General Chat) - pants, Nov 17, 10:52:54
        
        But it assumes you're going to get another order (General Chat) - Old Git, Nov 17, 10:48:46
        
        I know, I agree, hence my question... (General Chat) - Fierce Panda, Nov 17, 10:52:25
        
        However you decide to deal with it (General Chat) - pants, Nov 17, 10:57:04

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