Yes. almost certainly.

Admittedly, Sky are being a bit dsingenous by saying you can get that speeds, and they are being truthful as you are getting up to 8MB/s

I would certainly be looking at the BT infrastructure as your issue though.

There is a test you can do that tells you how far you are from your local exchange, and what speedsd your exchange is capable of.

Try here... User Posted Link

Posted By: Arganth on September 10th 2010 at 11:21:19

Message Thread

Internet speed help required (General Chat) - Tony Martin, Sep 10, 10:54:15
- what you need is to know a BT openreach engineer who uses the wroth!! (General Chat) - strap_on sally, Sep 10, 12:31:49
  - cheers for the info... (General Chat) - Tony Martin, Sep 10, 12:35:29
    - its only worth plugging into the test socket if you have extension sockets (General Chat) - strap_on sally, Sep 10, 13:17:18
      - 2.5 miles (n/m) (General Chat) - Tony Martin, Sep 10, 13:24:15
        
        depending on how the cables run (General Chat) - strap_on sally, Sep 10, 14:12:30
    - at best,the key is (General Chat) - pants, Sep 10, 12:36:49
      - Yes (General Chat) - BerlinCanary, Sep 10, 12:46:40
- Sorry TM couldn't resist (General Chat) - Vivid Data Shark, Sep 10, 11:49:58
- Put a smell or sock near the USB in-port on the router and upload it. Do a stopwatch on (General Chat) - malkybarkid, Sep 10, 11:28:15
  - idiot (n/m) (General Chat) - jafski, Sep 10, 11:30:09
  - that wont work (n/m) (General Chat) - BerlinCanary, Sep 10, 11:30:09
- Right what you want to do is this. (General Chat) - lurd, Sep 10, 11:25:53
  - ok cheers, I'll try that later (General Chat) - Tony Martin, Sep 10, 11:28:28
    - I've had a lot of problems with Sky. (General Chat) - lurd, Sep 10, 11:30:39
      - yup i am, its all they said i could get when i signed up a couple of years ago (General Chat) - Tony Martin, Sep 10, 11:38:46
        
        Sky Connect is probably the reason then mate. (General Chat) - lurd, Sep 10, 11:47:18
        
        no i havent touched the microfilter. shall i get another off ebay? (n/m) (General Chat) - Tony Martin, Sep 10, 11:49:18
        
        don't it won't affect the speed (n/m) (General Chat) - strap_on sally, Sep 10, 13:24:09
        
        Why don't you get Sky to send a man (or woman) out? (General Chat) - BerlinCanary, Sep 10, 11:59:17
        
        they'll send a BT Openreach engineer (General Chat) - strap_on sally, Sep 10, 13:23:14
        
        I think they charge you a fortune, and I'm a man so am stubborn like that. (n/m) (General Chat) - Tony Martin, Sep 10, 12:01:36
        
        Surely it's free if you're not getting what you pay for? (n/m) (General Chat) - BerlinCanary, Sep 10, 12:10:24
        
        £99 call out charge + £65 per hour (n/m) (General Chat) - Tony Martin, Sep 10, 12:16:25
        
        they shouldn't charge if it proves to be THEIR fault (n/m) (General Chat) - strap_on sally, Sep 10, 13:25:39
        
        yeah thats why i want to try everything my side of the socket first (n/m) (General Chat) - Tony Martin, Sep 10, 13:27:27
        
        Bloody hell! (General Chat) - BerlinCanary, Sep 10, 12:45:46
        
        also my phone is ever so slightly "crackly" (n/m) (General Chat) - Tony Martin, Sep 10, 11:43:15
        
        then all the othe bollox above is a waste of time (General Chat) - strap_on sally, Sep 10, 14:15:16
- What test are you using? (General Chat) - BerlinCanary, Sep 10, 11:05:47
  - just done this.... (General Chat) - Tony Martin, Sep 10, 11:20:15
    - No idea what all that means but it doesn't appear to be a real world test (General Chat) - BerlinCanary, Sep 10, 11:29:58
  - hmm i have used the iphone test and online ones and they always come up (General Chat) - Tony Martin, Sep 10, 11:17:12
    - Yes. almost certainly. (General Chat) - Arganth, Sep 10, 11:21:19
      - cheers, ran their test and it says same as that one i posted above. (General Chat) - Tony Martin, Sep 10, 11:27:11
        
        Ring sky and complain. (General Chat) - lurd, Sep 10, 11:53:08
        
        ok will give it a try. I found one of these on ebay so might try it too. (General Chat) - Tony Martin, Sep 10, 11:54:01
        
        Doubt that'll work if the problems are elsewhere (General Chat) - BerlinCanary, Sep 10, 12:09:06
        
        cheers for that. will have a look and see how simple it looks tonight. (n/m) (General Chat) - Tony Martin, Sep 10, 12:15:40
- Got a bt line too? (n/m) (General Chat) - pants, Sep 10, 10:55:02
  - it was a bt line (General Chat) - Tony Martin, Sep 10, 11:00:41
    - Lurd's technically put what I want to kind of say (General Chat) - pants, Sep 10, 11:30:05

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