The now defunct Extraenergy did that to me
They switched my leccy account successfully, but switched my neighbours gas account. I told them about it and it took them 15 months to address, and during all of that time i kept paying them and my old supplier (with the old account on a massive default rate).
Had to take them to the ombudsman in the end to get compensation and £80 for the grief.
For extra lols, courtesy of extraenergy, they then didn't have the customer service staff to actually make the payment ordered by the ombudsman, so i had to take them to the ombudsman again to complain! Countless hours later, i did eventually get paid what i was owed, plus the £80, plus another £50.
They recently went out of business. Can't think why.
Posted By: Under soil heating on December 13th 2018 at 16:31:05
Message Thread
- Switching Electricity Providers (General Chat) - Fleggster, Dec 13, 14:23:20
- We switched to bulb a year ago. (General Chat) - tudders, Dec 13, 15:40:46
- I found bulb pretty shocking to deal with too, not as bad as you however (General Chat) - earlydoors, Dec 13, 17:02:43
- that's pretty harsh on tudders (n/m) (General Chat) - CWC, Dec 13, 17:30:45
- Agreed (n/m) (General Chat) - Charles21, Dec 13, 17:49:09
- Ha ha, you know what these furniture suppliers can be like! (n/m) (General Chat) - earlydoors, Dec 13, 17:41:54
- that's pretty harsh on tudders (n/m) (General Chat) - CWC, Dec 13, 17:30:45
- LOL (General Chat) - Charles21, Dec 13, 16:58:21
- The now defunct Extraenergy did that to me (General Chat) - Under soil heating, Dec 13, 16:31:05
- That probably would have sent me off my rocker. Fair play for keeping a sense of humour (n/m) (General Chat) - Dandy Highburyman, Dec 13, 18:57:43
- Blub! (General Chat) - Jumbo1, Dec 13, 16:26:23
- I hope that BG consented to the CCJ being set aside?! (n/m) (General Chat) - Maximum Aarons, Dec 13, 15:53:37
- I found bulb pretty shocking to deal with too, not as bad as you however (General Chat) - earlydoors, Dec 13, 17:02:43
- did it the other day pal, sorry! (n/m) (General Chat) - MIKEWALKER, Dec 13, 14:30:08
- I haven't had any notification? (n/m) (General Chat) - Charles21, Dec 13, 15:54:58
- I didn't select your code, chode. (n/m) (General Chat) - MIKEWALKER, Dec 13, 16:27:49
- Why? (General Chat) - Charles21, Dec 13, 16:57:46
- No malicious reasons, someone in work had one (General Chat) - MIKEWALKER, Dec 13, 17:52:03
- Why? (General Chat) - Charles21, Dec 13, 16:57:46
- I didn't select your code, chode. (n/m) (General Chat) - MIKEWALKER, Dec 13, 16:27:49
- I haven't had any notification? (n/m) (General Chat) - Charles21, Dec 13, 15:54:58
- We switched to bulb a year ago. (General Chat) - tudders, Dec 13, 15:40:46
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