We signed up to a splendid Virgin deal for landline, broadband and TV incl SS...

...they came to install on the designated day but didn't set up the landline. When I came home from work I noticed this so called them at my own expense as we didn't have a Virgin landline. Eventually someone told me that they couldn't install a phone because there were no points left for one in our street. They'd had two weeks from taking our order to install day but decided not to inform us of this fact. Not only that as we didn't have a phone they'd taken it upon themselves to double the charge as we didn't qualify for the package. To cut a tedious start short:

a) initially we were told they'd install a phone in 3 months time and charge us less whilst we waited. 3 months came and went. When I chased they pretty much denied that was ever an option - YOU WANKERS SAID IT - and also didn't switch the cost to the cheaper rate

b) not sure how many times we've called them at our own expense now. What I do know is we've now given up

c) goes without saying we still have no landline. If I could directly give Murdoch money I would as both Virgin and BT have the worse 'customer service' I've ever encountered. Sadly I can't do it and so we continue

What a load of s**t...

Posted By: Dandy Highburyman on May 30th 2018 at 17:42:53

Message Thread

Anyone on here switched from Sky to Virgin? (General Chat) - APB, May 30, 14:37:17
- We signed up to a splendid Virgin deal for landline, broadband and TV incl SS... (General Chat) - Dandy Highburyman, May 30, 17:42:53
  - Was due to switch broadband. (General Chat) - avenging canary, May 30, 17:54:51
- I dumped Sky years ago because of price (General Chat) - emmaroyds, May 30, 17:10:17
  - What'a the pic quality like with TT? With BT it was shocking (n/m) (General Chat) - Dandy Highburyman, May 30, 17:44:59
    - It's ok. Only standard definition as far as I'm aware (General Chat) - emmaroyds, May 30, 18:10:35
- Yes. The new V6 box and router setup you will receive are far better than the Tivo and (General Chat) - malkybarkid, May 30, 14:53:01
  - Now I feel cheated. (General Chat) - CauldRon, May 30, 16:16:53
    - Eek! (General Chat) - APB, May 30, 16:57:20
    - You can upgrade to the new V6 box for a one-off £20 now. (n/m) (General Chat) - malkybarkid, May 30, 16:32:56
      - For £80/month (General Chat) - CauldRon, May 30, 16:46:51
  - Chairs dude. Garnet in a couple of hours? (n/m) (General Chat) - APB, May 30, 15:05:09
    - Work-permitting. What time are you getting there? (n/m) (General Chat) - malkybarkid, May 30, 15:10:26
      - I was thinking about 5:30 (n/m) (General Chat) - APB, May 30, 16:01:15
- Honestly (General Chat) - CauldRon, May 30, 14:46:50
  - Thanks - have you got their new box? (n/m) (General Chat) - APB, May 30, 14:51:30
    - i have , its good (General Chat) - ghostof barry butler, May 30, 14:54:29
      - Thanks. I know what you mean. (General Chat) - APB, May 30, 16:07:55
- I switched a view years ago much prefer virgin box and broadband is much faster than sky o (General Chat) - eddie, May 30, 14:46:19
  - Cheers. (General Chat) - APB, May 30, 14:48:27
    - Well - I know it's not what you're asking, but... (General Chat) - norway, May 30, 15:04:24
      - Ditched sky about a year ago (General Chat) - Surrey Yella, May 30, 15:29:32
        
        Can't be doing with all the Kodi shizzle, too much faff. (n/m) (General Chat) - APB, May 30, 16:08:50
      - Thanks also. I've considered something like this as well. (General Chat) - APB, May 30, 15:07:30

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