FAO techfaces and Pensexualits - internet access problem.

At work we have BT Business Broadband.

On the 5th November this was upgraded to the new '20mb' broadband.

We didn't have to change any settings on anything (macchines or router).

However since this date we cannot:

Play any BBC iplayer stuff

'Listen Live to any Beeb radio stations

Log into Hotmail

Log into Messenger

We are getting messages such as:

"The server timed out while waiting for the browser's request. Reference #2.cc557bd5.1258717219.0"

And with videos, radio etc on Beeb - "A script in this flash movie is running slow etc etc"

Someone has mentioned DNS settings and the fact that most access stuff is on a 15 second loop and if you don't access it in that time it will time out.

I don't know what any of this means and would be grateful of any help.

I have rung BT receiving an "it's not us gov" response - but it does seem strange all these problems have only existed since our upgrade day.

help...

Posted By: malkybarkid on November 20th 2009 at 11:43:38

Message Thread

FAO techfaces and Pensexualits - internet access problem. (General Chat) - malkybarkid, Nov 20, 11:43:38
- Unless you simultaneously reconfigured your routers this is entirely down to BT (n/m) (General Chat) - BerlinCanary, Nov 20, 12:08:33
- Sounds like you got the 'BT Do some Work' package. (n/m) (General Chat) - lurd, Nov 20, 12:05:54
  - i should buy that for my slackers (n/m) (General Chat) - Tombs, Nov 20, 12:21:07
- Problem definitely caused by BT - ring them again, be insistent. (n/m) (General Chat) - Arizona Bay, Nov 20, 12:05:29
  - Sounds like the issue is actually the upload rather than download. (General Chat) - Steve in Holland, Nov 20, 12:07:38
    - And if it takes ages to load up the flash window to run the test, then your connection (General Chat) - pants, Nov 20, 12:09:29
- You would be using BT's DNS server I would imagine. (General Chat) - Steve in Holland, Nov 20, 11:58:32
  - Could be worth switching onto OpenDNS. (General Chat) - Johnny Comecardiff, Nov 20, 12:03:48
- Sounds more than a little fishy. (General Chat) - Johnny Comecardiff, Nov 20, 11:58:10
  - same here, amazing how many different stories you can get from the same firm (General Chat) - pants, Nov 20, 11:59:26
- Hire a tame geek to come round and find out what the problem is (General Chat) - Old Git, Nov 20, 11:56:24
- BT are shit - hope this helps (n/m) (General Chat) - CB41, Nov 20, 11:48:10
  - not really (n/m) (General Chat) - malkybarkid, Nov 20, 11:51:59
- What results do you get when you run this? (General Chat) - pants, Nov 20, 11:47:46

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