Consensus seemed to be Nationwide were the best. Just to add my two-penn'orth worth I did

have a bad experience with them a few years ago. An elderly relative lost £30K in a banking scam. I appealed on her behalf referencing the Authorised Push Payment Scam Code that Nationwide had signed up to. Nationwide were extremely unhelpful, defensive and rebuffed me at every turn. I eventually referred it to the ombudsman and in parallel submitted a DSAR.

After two attempts I received the recordings of the internal calls that took place after my relative reported the theft. It was a complete joke. The helpdesk person clearly didn't know who to contact and after multiple failed attempts was then kept waiting for 20 minutes for their internal fraud department to pick up the phone.

I sent the recording to the the CEO of Nationwide and the next day my relative received a full refund with interest.

So it worked out in the end but their initial attitude stunk. Of course that's not to say any of the other banks are any better.

Posted By: The Gaffer, May 9, 07:22:16