I used to work for Barclays in a past life

The app is infinitely better than the online version as others have said.
Have you tried Barclays telephone banking system in conjunction with the online banking?
Your in laws wouldn’t have Barclays Premier by any chance?
The telephone banking service offered to Premier customers is very good - much better than the service offered to mere plebs.

Posted By: JoeyDeacon, Apr 17, 20:58:24