I still say you can't possibly predict without knowing more...
Which is why forecasting is such a b***h.
Weather, sporting events, time of year, type of contact/ call centre, department, etc can all affect the amount and length of calls.
Posted By: Bezley on August 22nd 2008 at 14:09:33
Message Thread
- how many calls are you expected to take per day if you work in a call centre (General Chat) - Dave in France, Aug 22, 12:07:41
- It all depends on outbound or inbound. If it's inbound then you'd be expected to do 15 (General Chat) - stringersrevenge, Aug 22, 13:43:14
- I still say you can't possibly predict without knowing more... (General Chat) - Bezley, Aug 22, 14:09:33
- It depends (n/m) (General Chat) - Nelsons final flanel, Aug 22, 12:18:44
- It kinda depends on what kind of call centre it is (General Chat) - Bezley, Aug 22, 12:11:46
- 9 (General Chat) - malkybarkid, Aug 22, 12:09:54
- What if the call centre is in Bristol and half the calls come from Newcastle? (n/m) (General Chat) - NJ_Canary, Aug 22, 12:55:22
- 9 (General Chat) - malkybarkid, Aug 22, 13:13:58
- What if the call centre is in Bristol and half the calls come from Newcastle? (n/m) (General Chat) - NJ_Canary, Aug 22, 12:55:22
- 9 (n/m) (General Chat) - lurd, Aug 22, 12:08:47
- It all depends on outbound or inbound. If it's inbound then you'd be expected to do 15 (General Chat) - stringersrevenge, Aug 22, 13:43:14
Reply to Message
In order to add a post to the WotB Message Board you must be a registered WotB user.
If you are not yet registered then please visit the registration page. You should ensure that their browser is setup to accept cookies.