It all depends on outbound or inbound. If it's inbound then you'd be expected to do 15
calls an hour maybe, 3 minutes plus 1 minute wrap time per call, however it all depends on the complexities of the type of calls the contact centre gets but 15 an hour would be about average. The same for outbound if on a dialler system, if not then much more, with a probable contact rate of 30% you probably expect the agents to get through a list of 50 an hour.
Posted By: stringersrevenge on August 22nd 2008 at 13:43:14
Message Thread
- how many calls are you expected to take per day if you work in a call centre (General Chat) - Dave in France, Aug 22, 12:07:41
- It all depends on outbound or inbound. If it's inbound then you'd be expected to do 15 (General Chat) - stringersrevenge, Aug 22, 13:43:14
- I still say you can't possibly predict without knowing more... (General Chat) - Bezley, Aug 22, 14:09:33
- It depends (n/m) (General Chat) - Nelsons final flanel, Aug 22, 12:18:44
- It kinda depends on what kind of call centre it is (General Chat) - Bezley, Aug 22, 12:11:46
- 9 (General Chat) - malkybarkid, Aug 22, 12:09:54
- What if the call centre is in Bristol and half the calls come from Newcastle? (n/m) (General Chat) - NJ_Canary, Aug 22, 12:55:22
- 9 (General Chat) - malkybarkid, Aug 22, 13:13:58
- What if the call centre is in Bristol and half the calls come from Newcastle? (n/m) (General Chat) - NJ_Canary, Aug 22, 12:55:22
- 9 (n/m) (General Chat) - lurd, Aug 22, 12:08:47
- It all depends on outbound or inbound. If it's inbound then you'd be expected to do 15 (General Chat) - stringersrevenge, Aug 22, 13:43:14
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