Well

You're absolutely right to be cautious — this is a classic trade-off situation between saving money and risking a potentially worse customer experience.

Here’s a breakdown to help you decide more clearly:

✅ Pros of Moving to EE
£9/month saving: That’s over £100/year — not trivial.
EE and BT are technically now the same company under BT Group, so theoretically, the network and backend systems should be similar.
You might get added perks if you’re an EE mobile customer — like extra mobile data, or faster customer service.
❌ Cons (Based on User Complaints)
Customer service issues: Many users report:
Long call waits
Difficulty resolving problems
Poor communication
Billing/contract confusion: Users have been charged incorrectly or locked into unclear new terms.
Transition pains: The process of “moving to EE” sometimes resets account info or creates glitches (e.g. Wi-Fi not working, devices needing reconnection).
🧠 Decision-Making Tips
1. Are you currently happy with your BT broadband?

If it's rock solid, sticking might be worth the £9/month extra.
2. Are you tech-savvy and patient?

If you're comfortable troubleshooting or calling support if something goes wrong, you might tolerate the risk.
3. How critical is your internet?

If you work from home or rely on stable broadband, don’t risk it unless you’ve got a backup (like mobile data or another line).
4. Would you really miss that £9/month?

If not, you're basically paying a "peace of mind tax" — and that's okay.
👀 A Balanced Suggestion
Call BT/EE first. Ask:
What changes exactly happen to your account and service if you move to EE?
Is your current speed/package guaranteed to stay the same?
Will your contract reset or be renewed?
Ask them to send you details by email — that way, you can review carefully.
Or try negotiating: Tell BT you’re thinking of leaving — they might match the EE deal to keep you on BT branding.

Posted By: SCC 28 on June 14th 2025 at 12:08:45

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