she did for a time until i told her to complain.

but their complaints team are just as bad.

they've 'resolved' her complaint 3 times. basically shutting down complaint numbers and opening a new one, i imagine to meet targets.

A.BYS.MAL

Posted By: doncoop on April 17th 2015 at 13:30:52

Message Thread

npower are outrageous, I am owed a refund for credit when I was with them which should... (General Chat) - DrDublin, Apr 17, 11:52:15
- I'm with em but hear some right horror stories (General Chat) - pants, Apr 17, 11:55:01
- hey Dubs... (General Chat) - Cheltenham_Canary, Apr 17, 11:54:49
  - Well yeah, or threaten to contact the ombudsman (n/m) (General Chat) - pants, Apr 17, 11:57:16
    - my gf has had to go to the ombudsman - they're still shite (General Chat) - doncoop, Apr 17, 13:05:55
      - Just don't do customer service at all. (n/m) (General Chat) - DrDublin, Apr 17, 13:08:23
        
        she did for a time until i told her to complain. (General Chat) - doncoop, Apr 17, 13:30:52
    - I just given the live chat dude permission to speak to my Lawyer, that being big bro... (General Chat) - DrDublin, Apr 17, 11:58:56
      - True. I have some sympathy for first line operators (General Chat) - pants, Apr 17, 12:04:22
    - Thats what I did with Scottish Power - worked a treat! (n/m) (General Chat) - Kirrie, Apr 17, 11:58:37
- Agreed (General Chat) - mr chimp, Apr 17, 11:54:18

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