Changed from BT to Virgin earlier this year

because BT are simply f**king clueless when it comes to customer service. Even leaving them they f**ked up - they thought they hadn't moved my line over to Virgin when they had and it took me four hours of starting all over again with the explanation countless times to each one of seemingly a thousand internal BT departments before they agreed I was right and they were wrong. I also had a technical issue some time back with DNS on BT which resulted in me (technologically-baffled old bloke) explaining to their "technical" people just how DNS worked.

I get 50Mb where I am and they will upgrade me to 100Mb for free in a few months' time. Installation engineers couldn't have been better, insisting on testing speed not only on my main box but also over WiFi on my laptop and helping me maximise that.

All in all I'm delighted with Virgin. Have no experience of Sky but a mate has TalkTalk and they're apparently good too.

You would need to insert lighted matchsticks under my toenails before I'd ever consider BT again, and even then I'd probably say no.

Posted By: Old Man on June 9th 2012 at 14:24:20

Message Thread

KLAXON! KLAXON! MASSIVE FART-LIKE ALARM NOISE! NON-LAMBERT/HUGHTON RELATED POST1 (General Chat) - APB, Jun 9, 14:10:33
- From what I know Sky broadband can be pretty slow (General Chat) - strap_on sally, Jun 9, 14:39:27
- how to deal with bt: (General Chat) - StraightOuttaBacton, Jun 9, 14:35:24
- Changed from BT to Virgin earlier this year (General Chat) - Old Man, Jun 9, 14:24:20
  - I'm of the same opinion regarding BT. Very unhelpful when I quit them, verging on rude. (n/m) (General Chat) - APB, Jun 9, 14:26:08
- I've got the Broadband medium package and it's brillers. (n/m) (General Chat) - DrDublin, Jun 9, 14:21:03
- BT (General Chat) - Surrey Yella, Jun 9, 14:15:28
  - i agree. recently spent time doing a price comparison (General Chat) - StraightOuttaBacton, Jun 9, 14:21:43
    - I only need basic broadband (General Chat) - Surrey Yella, Jun 9, 14:30:54
    - i alwaus put it down to lightning fast reactions or industrial (General Chat) - StraightOuttaBacton, Jun 9, 14:26:42
      - I thought there might be a small black hole involved slowing time down just...enough... (n/m) (General Chat) - Old Man, Jun 9, 14:27:59
    - I'm always first with the team news, that's how quick my Broadband is. :D (n/m) (General Chat) - DrDublin, Jun 9, 14:23:48
- I do (General Chat) - Tricky Hawes, Jun 9, 14:12:53
  - Thanks Tricky. But is it any good, to come back to the question...? (n/m) (General Chat) - APB, Jun 9, 14:14:40
    - Um. Seems fine to me (General Chat) - Tricky Hawes, Jun 9, 14:39:14
      - I'm thinking the improvement in boredband will cover the cost of the Sky Sports extra. (n/m) (General Chat) - APB, Jun 9, 14:48:53
- Yes, POST1. It's like a post, but spelt wrong. (n/m) (General Chat) - APB, Jun 9, 14:11:19

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