That's ridiculous, I work in a call centre (not DWP) and we have a completely different
ethos to customer service. I thought that now with many companies having brought the majority of their call centre operations back to the UK from being offshore previously, that companies had also realised that good customer service comes from happy customer service advisors, low attrition, and less of a focus on call handling and more attention on reducing repeat calls?! Sounds like the state run operations could learn from private companies quite a lot!
Posted By: lmc on January 29th 2011 at 21:30:00
Message Thread
- It's not as bad as that but it's not great being told to sit down all the time!.... (General Chat) - DrDublin, Jan 29, 21:06:15
- Have you got a pitch sorted yet? (General Chat) - Huge Small, Jan 29, 21:39:10
- No where to play next season Small yet, we're hoping to get Costessey but... (General Chat) - DrDublin, Jan 29, 22:00:39
- Town Close? (General Chat) - Huge Small, Jan 29, 22:10:55
- Yep, think that's the school, the silly thing is they don't even use it on a Sat!!.... (General Chat) - DrDublin, Jan 29, 22:14:08
- YES (General Chat) - Huge Small, Jan 29, 22:35:31
- *how do you spell that, please? (n/m) (General Chat) - Huge Small, Jan 29, 22:42:51
- YES (General Chat) - Huge Small, Jan 29, 22:35:31
- Yep, think that's the school, the silly thing is they don't even use it on a Sat!!.... (General Chat) - DrDublin, Jan 29, 22:14:08
- Town Close? (General Chat) - Huge Small, Jan 29, 22:10:55
- No where to play next season Small yet, we're hoping to get Costessey but... (General Chat) - DrDublin, Jan 29, 22:00:39
- That's ridiculous, I work in a call centre (not DWP) and we have a completely different (General Chat) - lmc, Jan 29, 21:30:00
- Not allowed to do customer service and we all put the phone down after 4 mins.. (General Chat) - DrDublin, Jan 29, 22:05:34
- Could say that about anything government run (General Chat) - pants, Jan 29, 21:34:06
- You say that but......... (General Chat) - lmc, Jan 29, 21:38:48
- That's contracted business mail innit? (General Chat) - pants, Jan 29, 21:52:33
- It'll be fine once they're privatised (General Chat) - BerlinCanary, Jan 29, 22:00:09
- That's contracted business mail innit? (General Chat) - pants, Jan 29, 21:52:33
- You say that but......... (General Chat) - lmc, Jan 29, 21:38:48
- Have you got a pitch sorted yet? (General Chat) - Huge Small, Jan 29, 21:39:10
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