Yes

Something definitely wrong at the laptop end if it doesn't work connected directly by cable. Have you managed to activate a software firewall on the laptop?

What changed if it's worked over the last 18 months. I know that's what you're trying to find out; but have you installed anything new? Or updated Windows?

Posted By: BerlinCanary on October 26th 2009 at 12:08:47

Message Thread

Tech Help Required Please....... (General Chat) - lmc, Oct 26, 11:30:17
- i would run "hijack this" on there - i wouldn't be surprised if its malware problem (n/m) (General Chat) - Tony Martin, Oct 26, 12:17:46
  - and if not... (General Chat) - Tony Martin, Oct 26, 12:22:25
    - okay cheers, I'll get on to that. I'm not very computer literate so could be tricky! (n/m) (General Chat) - lmc, Oct 26, 12:23:25
- are you sure (General Chat) - Firstnews, Oct 26, 11:46:13
  - im 99% sure, i think the only on/off toggle is a little switch in the front of the laptop (General Chat) - lmc, Oct 26, 11:47:43
    - most laptops (General Chat) - Firstnews, Oct 26, 11:56:52
      - cheers, i'll go and have a look (n/m) (General Chat) - lmc, Oct 26, 11:59:15
        
        wireless was on so no luck, thanks though. any other thoughts? (n/m) (General Chat) - lmc, Oct 26, 12:06:47
        
        if it doesnt work when connected direct to the router it is nothing to do with wireless (n/m) (General Chat) - Tony Martin, Oct 26, 12:12:17
        
        it must be something wrong with my laptop right? (n/m) (General Chat) - lmc, Oct 26, 12:17:21
        
        yup i believe so. see my post above (n/m) (General Chat) - Tony Martin, Oct 26, 12:23:59
        
        have you tried (General Chat) - Firstnews, Oct 26, 12:11:01
        
        sorry (General Chat) - Firstnews, Oct 26, 12:18:04
        
        excuse my ignorance but what/where is the tray? (n/m) (General Chat) - lmc, Oct 26, 12:17:45
        
        the icons in the bottom right corner (n/m) (General Chat) - Firstnews, Oct 26, 12:18:56
        
        apologies for daft suggestion in advance (General Chat) - camcan, Oct 26, 12:10:50
        
        Cheers, it's definitley connecting to the correct network, just not internet access. (n/m) (General Chat) - lmc, Oct 26, 12:13:58
- Does the laptop connection work if you connect it by wire? (General Chat) - BerlinCanary, Oct 26, 11:41:46
  - laptop is wireless capable, has been working fine for the past 18 months or so (General Chat) - lmc, Oct 26, 11:43:56
    - Yes (General Chat) - BerlinCanary, Oct 26, 12:08:47
      - It must have something to do with setting up our new connection in or new house, (General Chat) - lmc, Oct 26, 12:12:48
        
        Yes, specific to your laptop - I don't think it's anything specific to wireless (General Chat) - BerlinCanary, Oct 26, 12:18:21
        
        I don't know what DHCP is? But it should be obtaining an IP address automatically (General Chat) - lmc, Oct 26, 12:22:33
- Are you perhaps restricting internet access to specified MAC addresses, and forgot to add (General Chat) - Steve in Holland, Oct 26, 11:37:48
  - How would I add a MAC address? And what is a MAC address? (n/m) (General Chat) - lmc, Oct 26, 11:38:40
- Restarted the router? (n/m) (General Chat) - Johnny Comecardiff, Oct 26, 11:31:40
  - check.....did everything router related with sky on the phone (n/m) (General Chat) - lmc, Oct 26, 11:33:27

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