Tech Help Required Please.......

I can't connect to the internet on my laptop through our wireless connection, it says that I'm connected to our connection but this is 'local only' and wont let me on the internet.

The other laptops in the house are fine, plus we've been through everything with Sky, had a new router sent out etc, and it seems the problem is purely with my laptop.

I've been through disabling firewalls, uninstalling connections etc and to no avail, and I've just spoken to PC World but they were no help whatsoever as I didn't have one of their extorionately (sp) priced service agreement things.

Can anyone advise what the problem is / who can fix it etc, preferably at as little expense as possible?

Thanks

Posted By: lmc on October 26th 2009 at 11:30:17

Message Thread

Tech Help Required Please....... (General Chat) - lmc, Oct 26, 11:30:17
- i would run "hijack this" on there - i wouldn't be surprised if its malware problem (n/m) (General Chat) - Tony Martin, Oct 26, 12:17:46
  - and if not... (General Chat) - Tony Martin, Oct 26, 12:22:25
    - okay cheers, I'll get on to that. I'm not very computer literate so could be tricky! (n/m) (General Chat) - lmc, Oct 26, 12:23:25
- are you sure (General Chat) - Firstnews, Oct 26, 11:46:13
  - im 99% sure, i think the only on/off toggle is a little switch in the front of the laptop (General Chat) - lmc, Oct 26, 11:47:43
    - most laptops (General Chat) - Firstnews, Oct 26, 11:56:52
      - cheers, i'll go and have a look (n/m) (General Chat) - lmc, Oct 26, 11:59:15
        
        wireless was on so no luck, thanks though. any other thoughts? (n/m) (General Chat) - lmc, Oct 26, 12:06:47
        
        if it doesnt work when connected direct to the router it is nothing to do with wireless (n/m) (General Chat) - Tony Martin, Oct 26, 12:12:17
        
        it must be something wrong with my laptop right? (n/m) (General Chat) - lmc, Oct 26, 12:17:21
        
        yup i believe so. see my post above (n/m) (General Chat) - Tony Martin, Oct 26, 12:23:59
        
        have you tried (General Chat) - Firstnews, Oct 26, 12:11:01
        
        sorry (General Chat) - Firstnews, Oct 26, 12:18:04
        
        excuse my ignorance but what/where is the tray? (n/m) (General Chat) - lmc, Oct 26, 12:17:45
        
        the icons in the bottom right corner (n/m) (General Chat) - Firstnews, Oct 26, 12:18:56
        
        apologies for daft suggestion in advance (General Chat) - camcan, Oct 26, 12:10:50
        
        Cheers, it's definitley connecting to the correct network, just not internet access. (n/m) (General Chat) - lmc, Oct 26, 12:13:58
- Does the laptop connection work if you connect it by wire? (General Chat) - BerlinCanary, Oct 26, 11:41:46
  - laptop is wireless capable, has been working fine for the past 18 months or so (General Chat) - lmc, Oct 26, 11:43:56
    - Yes (General Chat) - BerlinCanary, Oct 26, 12:08:47
      - It must have something to do with setting up our new connection in or new house, (General Chat) - lmc, Oct 26, 12:12:48
        
        Yes, specific to your laptop - I don't think it's anything specific to wireless (General Chat) - BerlinCanary, Oct 26, 12:18:21
        
        I don't know what DHCP is? But it should be obtaining an IP address automatically (General Chat) - lmc, Oct 26, 12:22:33
- Are you perhaps restricting internet access to specified MAC addresses, and forgot to add (General Chat) - Steve in Holland, Oct 26, 11:37:48
  - How would I add a MAC address? And what is a MAC address? (n/m) (General Chat) - lmc, Oct 26, 11:38:40
- Restarted the router? (n/m) (General Chat) - Johnny Comecardiff, Oct 26, 11:31:40
  - check.....did everything router related with sky on the phone (n/m) (General Chat) - lmc, Oct 26, 11:33:27

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