Norwich Union's Indian call centre has been brilliant for me this past year

Helpful, knowledgeable, ring you when they promise to.

Compare that with the British company (Ival) they appointed to replace some of the stuff I lost in the flood: unhelpful, didn't call when they said they would, surly telephone manner, closed accounts without doing the work they were instructed to do.

Just for balance, like.

Posted By: Arizona Bay, May 1, 10:52:18