I once worked in a Spoons in Central London

One Saturday night, I was only one of two members of staff working behind the bar (the manager was hiding in the office), place was rammed, queues as far as the door, people shouting abuse at me left, right and centre because I had the audacity to serve someone else before them. At some point, around 8.00pm, someone comes along and asks for ten hot chocolates. To Hell with good customer service, I said no and told her to go to Costa next door.

Posted By: tim berry, Dec 11, 15:36:09