it'd be harassment/menacing or some such otherwise

Our credit control team keeps asking me to sign off on using a debt collection agency for our old energy bills so I get to see all the presentations on how they approach these things and the draft threat letters.

All shockingly cynical and I won't have any part of it, but the takeaways were that:
(i) the DCAs are universally very antsy at the idea of not being allowed to sue anyone at all, because all the letters strongly infer that you're going to be sued and it'd be a false representation otherwise (obtaining money by deception? probably a criminal offence?); and
(ii) the moment anyone defended the claim it was going to come back to us to deal with/drop, as they had no interest in actually litigating a defended case. (Parking might be easier to litigate though than having a Lentil Weaver claim they'd never signed up / hadn't used anything / got the wrong meter reads etc)

Posted By: CWC, Sep 25, 12:48:29