Feel your customer service pain

Trying to tell Coop they need to refrigerate their Almond drink rather than put it on the shelf as the do in their New Eltham store....

'Yes sir, there are two types, the UHT does not need to be kept in a refrigerator'

'I know there are two type, but the stuff you have on the shelf needs to be in a fridge *shows photo of packaging saying it needs to be kept cool.

'Thank you for your query, it is best of you contact Alpro'

'No, I'm contacting you because one of your stores is putting the fresh Almond drink on the shelf and not the fridge'

'Hello Sir, we have contacted the store who say there are two types of Almond drink. The UHT does not need to be stored in the fridge... '

Posted By: maidstoneyellow, Sep 18, 12:48:47