would you rather people were just rude to you?

Massive caveat - you're a nice chap, so I'm not directing this at you, just offering a different perspective. This is more general though:

I'd rather someone was advised/trained whatever on etiquette than have some of the s**tty service that I've experienced recently (local, Seat main dealer being the worst)

When I worked in a supermarket, I was often extra friendly to people who were (or at least who I perceived as rude. It just seemed to wind them up and it's the perfect way to combat people's rudeness.

This is the best thing on customer service that I've read recently and sums up my attitude recently:

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Posted By: scruffy, Sep 5, 13:30:14