Check it out: I've just received the following mail from Amazon...

...after I complained about the delay in despatching one of the items I'd ordered...I think I'm in love...

Dear Customer

Thank you for contacting us at Amazon.co.uk with your concern.

I have checked your order (***************) and confirm that we have not yet received "Scalextric Lane Change Challenge" in our Fulfilment Centre.

Please accept our apologies that we have not been able to dispatch your order within the estimated dispatch date. We may need some additional time to obtain this item.

Kindly, understand that the availability and dispatch times listed on our website are estimates only, and not guarantees. While we do our best to adhere to these estimates, our inventory is constantly changing based on information we receive directly from our suppliers, and occasionally, unexpected fluctuations in supply can add time to your order.

When we determine that a customer's order is going to miss its initial availability promise, Amazon.co.uk automatically notifies customers by e-mail of any delay to an order. I apologise that you were not notified sooner of this change in availability of this item.

I have passed your enquiry to our ordering department who will chase up your order. It is very important to us that you receive your order, and we will try to dispatch it to you as soon as possible. We will contact you by e-mail if this item should prove to be unavailable.

Otherwise, we will dispatch it to you without further delay as soon as we receive the item from the supplier. We'll send you an e-mail when your order is dispatched from our Fulfilment Centre, confirming the date, contents and method of delivery.

We are again very sorry for any inconvenience caused to you by this delay. Thank you for shopping at Amazon.co.uk.

Please let us know if this e-mail answered your question:

Please note: this e-mail was sent from an address that cannot accept
incoming e-mail.

To contact us about an unrelated issue, please visit the Help section
of our website.

Warmest regards

Rumvasis Panda
Customer Service
Amazon.co.uk

Posted By: Fierce Panda, Sep 23, 16:16:53