That's ridiculous, I work in a call centre (not DWP) and we have a completely different

ethos to customer service. I thought that now with many companies having brought the majority of their call centre operations back to the UK from being offshore previously, that companies had also realised that good customer service comes from happy customer service advisors, low attrition, and less of a focus on call handling and more attention on reducing repeat calls?! Sounds like the state run operations could learn from private companies quite a lot!

Posted By: lmc, Jan 29, 21:30:00