Good. Minor, but, 2nd paragraph " ...over a problem we had caused."

You don't want to give the impression that you had a part in causing the problem personally. Try "The second example involved the threat by a customer to 'write to the papers' and contact the 'DWP ombudsman' over a problem which had occurred."

While I'm here, first paragraph, only use the abbreviations TDA and Jsaps if you're completely sure that everyone who reads it knows what they are, 'cos I haven't the faintest.

Run all this past Jafski, he works in recruitment. I say "works".

Posted By: Arizona Bay, Dec 18, 17:19:08