At my last place, a lad wrote a Jabber chat thing for customer support.

It didn't really take off . Bit of a vanity project for the dev. manager, and a waste of effort: he wanted to do it because we could, not because it made sense - he'd never considered if the support people thought it was a good idea.

Posted By: Arizona Bay on November 7th 2008 at 11:07:32


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