If you go to their help pages, you'll see a Contact Us button at the bottom right

Otherwise use this: customerservices@premiumtv.co.uk

Also write to the club. I received a fairly encouraging response to my complaint and the more who complain the better. I have since discovered that Neil Doncaster is a Director of FL Interactive who, I think, sold the rights to PTV on behalf of the Football League. I don't know whether that's a good thing or not; it means he has some influence, but also a conflict of interest when handling complaints.

Depending on the response to my latest emails to club & PTV; I'll likely be escalating my complaints to other possibly interested parties, eg. BBC, OfCom, Consumers Association (of which I think I'm still a member).

Then it'll be IT sites such as The Guardian Technology and IT Register.

Posted By: BerlinCanary on March 7th 2007 at 09:59:17

Message Thread

canary world email address anyone (NCFC) - chorlton_yellow, Mar 7, 09:51:19
- Reply to my post on officual board ... (NCFC) - butnooneshome, Mar 7, 11:02:11
  - Yeah, I posted the club's response before KO last night (n/m) (NCFC) - BerlinCanary, Mar 7, 11:13:45
- If you go to their help pages, you'll see a Contact Us button at the bottom right (NCFC) - BerlinCanary, Mar 7, 09:59:17
  - commie subversive (n/m) (NCFC) - Tomblander, Mar 7, 10:00:15
  - Oh, and be polite but firm, by the way ... (n/m) (NCFC) - BerlinCanary, Mar 7, 09:59:58
    - cheers for that (NCFC) - chorlton_yellow, Mar 7, 10:19:15
      - You'll get a form letter as first response and they'll offer a refund (NCFC) - BerlinCanary, Mar 7, 10:26:42

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