Easy

An employee who underperforms usually belongs to either the "can do/won't do" or the "will do/can't do" category. Those who can but won't have motivation problems and those who will but can't have performance problems associated with lack of skills.

First, identify the cause(s) of the underperformance?is it a motivation or a skills problem?

If the employee is a "can do/won't do," the behaviors are: he/she is a complainer, performance is inconsistent, can be informal negative leader, absenteeism, and/or will often have a reason for not performing.

Solutions: Counseling by supervisor, confronting the employee's poor performance, providing clear expectations, giving performance feedback.

If the employee is a "will do/can't do," the behaviors are: he/she will make mistakes, usually can only perform simple tasks, is positive, and asks a lot of questions.

Solutions: Offer skills training, clarify job specifications, provide positive reinforcement when a task is completed satisfactorily, or transfer the individual to another job?change their task.

Posted By: Stoopish on October 30th 2006 at 13:24:02

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