Consensus seemed to be Nationwide were the best. Just to add my two-penn'orth worth I did

have a bad experience with them a few years ago. An elderly relative lost £30K in a banking scam. I appealed on her behalf referencing the Authorised Push Payment Scam Code that Nationwide had signed up to. Nationwide were extremely unhelpful, defensive and rebuffed me at every turn. I eventually referred it to the ombudsman and in parallel submitted a DSAR.

After two attempts I received the recordings of the internal calls that took place after my relative reported the theft. It was a complete joke. The helpdesk person clearly didn't know who to contact and after multiple failed attempts was then kept waiting for 20 minutes for their internal fraud department to pick up the phone.

I sent the recording to the the CEO of Nationwide and the next day my relative received a full refund with interest.

So it worked out in the end but their initial attitude stunk. Of course that's not to say any of the other banks are any better.

Posted By: The Gaffer on May 9th 2025 at 07:22:16

Message Thread

Thanks for the bank info ☺️ (n/m) (General Chat) - Timmy_Goat, May 9, 01:59:09
- Consensus seemed to be Nationwide were the best. Just to add my two-penn'orth worth I did (General Chat) - The Gaffer, May 9, 07:22:16
  - this is why i dont understand why people go online ... (General Chat) - ghostof barry butler, May 9, 08:59:05
- What was your first car? (n/m) (General Chat) - Augustus Pablo, May 9, 07:18:52
  - Escort Mark 1 (n/m) (General Chat) - Saucerer, May 9, 11:09:05
  - Peugeot 206 - I iz well young - pile of shit and never had a French car since (n/m) (General Chat) - JD3, May 9, 09:45:13
  - First I owned (not a company car) was the original Suzuki jeep. (General Chat) - The Gaffer, May 9, 09:43:27
  - Fiesta. And my first teacher was Mrs Wilkinson. (General Chat) - dr fanta, May 9, 09:42:59
  - Mini Metro Vanden Plas. With Goodmans speakers on the parcel shelf, and (General Chat) - Captain Bligh, May 9, 09:14:15
    - The old rear louvre was also popular (n/m) (General Chat) - Milko, May 9, 09:20:38
  - Ford Cortina 1.6 XL with a vinal roof. (n/m) (General Chat) - Milko, May 9, 08:59:50
    - was the camshaft fucked (n/m) (General Chat) - ghostof barry butler, May 9, 09:01:51
      - Nope. It was well behaved. Rusted a bit though. 4 speed box was a bit dodgy at times. (n/m) (General Chat) - Milko, May 9, 09:05:02
  - Morris Minor (n/m) (General Chat) - ghostof barry butler, May 9, 08:59:29
  - Austin Allegro 1983.....Hell's car . (n/m) (General Chat) - MORDENCANARY, May 9, 08:52:43

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