Not sure what the issue is. Is it that you missed the match pick window or the buy date?

The buy date leaflet hasn’t changed for years and was sent out with the “membership pack” and the “away membership” letter which was dated July but I am pretty sure I didn’t get mine until after the match pick window. The club should make it available as a downloadable calendar or, as you say issue reminders as I certainly received an email reminder for Chelsea tickets but not Brentford.

The sales date listing is in the same place as usual on the website. It is not right to have two matches open on the same day but as they have cut back staffing in the ticket office it makes it easier for them not us.

If you missed the “match pick window” I am not surprised. There was one email a couple of weeks before the window opened and the process, which was not straight forward, was also on the back of the away membership letter so was easily missed.

According to the info in the “Supporters Panel” minutes 30% of those with the opportunity for a match pick didn’t take it up. I personally had a different issue which although resolved I am still in discussion with the club about so will not say more here other than Thursday is not early in the week. (They apparently monitor social media).

To my mind the club haven’t done enough (anything) to find out why such a large proportion who paid for this missed out as not all will have simply not read the info. This is a new process after two years without being able to get to games in any other industry you expect teething problems and if there is a less than expected take up you investigate rather than congratulate yourselves on success.

I will say no more!

Posted By: Ruttles on October 13th 2021 at 18:37:04

Message Thread

Away membership scam (NCFC) - Kangol Canary, Oct 13, 14:33:53
- Not sure what the issue is. Is it that you missed the match pick window or the buy date? (NCFC) - Ruttles, Oct 13, 18:37:04
  - I got the match pick window and chose Brentford (NCFC) - Kangol Canary, Oct 13, 19:06:34
    - Did you get an email confirmation? (I didn’t which was my issue) if so for my info (NCFC) - Ruttles, Oct 13, 19:13:15
      - Yes I got an email (NCFC) - Kangol Canary, Oct 13, 20:00:03
        
        Thanks - they could have put the actual date in the email even by autocomplete. (NCFC) - Ruttles, Oct 13, 20:06:20
    - That’s a bit rum (NCFC) - CWC, Oct 13, 19:12:34
      - Yeah I've done that (n/m) (NCFC) - Kangol Canary, Oct 13, 19:57:34
- Tbf the information provided was really clear (NCFC) - Duck, Oct 13, 15:39:30
  - They didn't say the dates the tickets would be released? (NCFC) - Kangol Canary, Oct 13, 16:58:22
    - They definitely did (NCFC) - Duck, Oct 13, 19:55:51
- sorry about that but (NCFC) - ghostof barry butler, Oct 13, 14:57:03
  - Also match pick should surely guarantee you more than just one day? Doesn't make any sense (n/m) (NCFC) - Kangol Canary, Oct 13, 19:09:32
    - Why should it? Its just like a pre-sales window like for any other tickets? (NCFC) - Yellalee, Oct 13, 19:40:27
  - Where are the sales dates? Aren't on the website now as far as I can see? (n/m) (NCFC) - Kangol Canary, Oct 13, 16:59:04
    - that link was from this afternoon (NCFC) - ghostof barry butler, Oct 13, 17:20:51
      - or click here (NCFC) - CWC, Oct 13, 17:22:48
    - here you go (NCFC) - CWC, Oct 13, 17:19:15
      - Thank you very much! (n/m) (NCFC) - Kangol Canary, Oct 13, 19:08:19
  - I am agreeing very much (n/m) (NCFC) - Yellalee, Oct 13, 15:58:36
  - Have to agree. They've sent out loads of comms about it (n/m) (NCFC) - Yellalee, Oct 13, 15:58:15
    - Have to quack. They’ve quacked out loads of quacks about it 🦆 (n/m) (NCFC) - Graham Nine, Oct 13, 16:01:57
  - Have to agree. They've sent out loads of comms about it (n/m) (NCFC) - Yellalee, Oct 13, 15:58:05
  - I got sent umpteen leaflets with the sale dates on (NCFC) - CWC, Oct 13, 15:04:49
- I got an email and a list of sale dates... (n/m) (NCFC) - Garry Brooke, Oct 13, 14:56:49
  - I didn't and have double checked (NCFC) - Kangol Canary, Oct 13, 17:00:12
- Everybody wants to see Brentford (n/m) (NCFC) - Ken Dodds Dads Dog, Oct 13, 14:48:21

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