that is the genius of Kensall

put in place a new, un-consulted scheme that is expensive.
Watch it generate widespread complaints
Watch it fail to be fairer than the previous scheme
Spend hundreds of hours backtracking, apologising, consulting
Watch relegation render the demand for a paid-for membership scheme plummet

Posted By: Henclrikus on January 16th 2020 at 13:45:06


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