Just had to get shirty with Virgin Media

I am leaving but i had to tell the agent 5 times I did not want any offers and was leaving, just record that. He accused me of shouting, more a case of an edge getting into my voice as happens when people ignore what I am saying. I work in a utility with call centres, if we do that to our customers, I'd be disgusted.

Their script assumes that people have not thought things through - I'm going to use Now TV and he tried to tell me three times I needed good broadband (even though I had already told him I have), then he said broadband can go down, I pointed out that cable does too.

Good to have somewhere to vent.

Posted By: watfordcanary on August 4th 2018 at 11:56:30

Message Thread

Just had to get shirty with Virgin Media (General Chat) - watfordcanary, Aug 4, 11:56:30
- Just left them because loosing the UKTV channels had a similar conversation (n/m) (General Chat) - eddie, Aug 4, 12:32:10

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