I just sent them this email with a bit of feedback. Are other people also not renewing?

Darling Fascist Bullyboys

I am writing because apparently your billing system does not support a simple opt out of auto-renewal of iFollow subscriptions.

I would like you to please NOT automatically renew my subscription to iFollow Norwich.

The reasons for this are because of the disappointing quality of the service in 2017 which I do not feel justifies the price of 130 euros.

* No score shown
* No time clock shown
* No professional-level commentary (none at all or one very loud amateur commentator)
* Audio consistently considerably out of sync with video - this is really a killer
* Often only one camera, panning and zooming often to odd areas during stoppages.
* Often no replays
* No automatic feed restart for second half

I have used a similar paid service from the NFL which is of the professional quality expected, so it is clearly possible (FYI price = 180 euros for 65 pre-season, 256 regular season, 11 playoff games hundreds of archived documentaries, and full access to NFL Network live channel).

I also regularly consume live streams of American Football games from Germany and Austria which are FREE using YouTube or LiveStream as a platform, yet still provide all of the above listed features. These are run by teams on very small budgets, or even by groups of fans on an amateur basis, so I am quite sure that the overhead could be absorbed for 130 euros per year per subscriber.

If I hear that these issues have been resolved, I will try a single game after the season starts to check, but I will only be interested in purchasing a subscription when this is the case. For a premium price, the customer should expect a premium service and not one which feels as though it is being run at minimal overhead to maximise profit.

Thanks and I hope the feedback helps.

May the seed of your loin be fruitful in the belly of your woman,

Steve in Holland

Posted By: Steve in Holland on June 22nd 2018 at 12:09:18

Message Thread

ifollow subscribers (General Chat) - Alpujarran Canary, Jun 22, 11:02:07
- I unsubscribed. Too expensive for the flaws you mention (n/m) (General Chat) - Hongky, Jun 22, 13:49:09
- I just sent them this email with a bit of feedback. Are other people also not renewing? (General Chat) - Steve in Holland, Jun 22, 12:09:18
  - Cracking email Steve (General Chat) - Alpujarran Canary, Jun 22, 23:59:13
- Re: scoreboard, commentary, clock and good camera work... (General Chat) - Steve in Holland, Jun 22, 11:38:47
  - how did the coverage for home games compare to the away games? (General Chat) - Ralf Scrampton, Jun 22, 12:08:19
    - Untruths being told by the club (General Chat) - Alpujarran Canary, Jun 23, 00:05:58
    - Inconsistent. They certainly did NOT start the season like that at home games... The (General Chat) - Steve in Holland, Jun 22, 12:13:34
- Where in the Alpujarras are you? Have holidayed there a couple (General Chat) - CB41, Jun 22, 11:37:20
  - I live out in the Spanish sticks ! (General Chat) - Alpujarran Canary, Jun 23, 00:11:46
- Yeah got an email saying would automatically renew few weeks ago decided to opt out (General Chat) - eddie, Jun 22, 11:17:28
  - Hang on a minute. I just looked for my email and they want to renew my 1 year sub on (General Chat) - Steve in Holland, Jun 22, 11:44:08

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