complete tangent but
we are looking at options around using GPS trackers to assist with shortcutting security questions when customers call us, the reasoning being that if we know customer X nearly always calls from one of two places, and that's where they are calling from this time, we could potentially fast track their security checks (and vv, if they're calling from several hundred miles away we might need to ramp up the security checks).
Same principle applies with the angle at which mobile phones are held, the pressure people use to press buttons etc.
There's some scarily whizzy tech out there.
Posted By: CWC on September 16th 2015 at 13:38:25
Message Thread
- Do you reckon we use these? (Other Football) - Under soil heating, Sep 16, 12:18:18
- complete tangent but (Other Football) - CWC, Sep 16, 13:38:25
- We should wear them, invaluable data (Other Football) - Old Git, Sep 16, 13:31:44
- Seems like a very good idea (Other Football) - essexcanaryOTBC, Sep 16, 12:47:29
- Don't Opta already collect all that data? (n/m) (Other Football) - King, Sep 16, 12:59:15
- I thought so (Other Football) - essexcanaryOTBC, Sep 16, 13:34:29
- Don't Opta already collect all that data? (n/m) (Other Football) - King, Sep 16, 12:59:15
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