Nat West did a survey on customer service
They found that people wanted to queue for a shorter period of time..... So they're taking the clocks out of their branches! True story. Somehow I think they have missed the point
Posted By: DDiM on December 12th 2005 at 12:29:52
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- Nat West did a survey on customer service (General Chat) - DDiM, Dec 12, 12:29:52
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