Do they have a 'customer charter' or such like?

Dig that out, quote some relevant passages, then write your email. Be polite, lay it out as you have there, but then lay it on really thick. I mean, really, really thick. You were both really upset, trip of a lifetime, make up some crap about renewing your vows or whatever...should do the trick.

Posted By: Hertz van Rental on January 22nd 2011 at 17:14:38

Message Thread

Non Norwich related advice request (General Chat) - conker, Jan 22, 17:08:20
- Do they have a 'customer charter' or such like? (General Chat) - Hertz van Rental, Jan 22, 17:14:38
- Your request is realistic (General Chat) - Old Man, Jan 22, 17:12:47
  - PS (General Chat) - Old Man, Jan 22, 17:18:33
    - I disagree slighty..agree about 3, but not about 4 (General Chat) - Hertz van Rental, Jan 22, 17:23:35
      - How should I end the letter? (General Chat) - conker, Jan 22, 17:52:24
        
        Yes (n/m) (General Chat) - Old Man, Jan 22, 18:34:41
        
        I would finish with something simple / non commital like (General Chat) - South_West_Canary, Jan 22, 18:13:03
- too many words (n/m) (General Chat) - shoddy, Jan 22, 17:10:55
- ffs! (n/m) (General Chat) - SCC 28, Jan 22, 17:08:45
  - What's your beef? (n/m) (General Chat) - conker, Jan 22, 17:17:00
    - yelloooooooooooooooooooooooows (n/m) (General Chat) - SCC 28, Jan 22, 17:17:53

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