Not happy with our club! ...

Well I managed to make it back, a week later than I should have been so consequently I had to miss the game last Saturday, and this is where the story starts.

I managed to get tickets for the Gillingham game for me, my girls and my girlfriend before I went on holiday as I knew I would still be away when the tickets for Carlisle went on sale while I was away. So far so good, 4 tickets in the Jarrold for the sum of 70 quid and knowing that it was a job well done and something to look forward to, to help banish the post holiday blues.
Then a bloody volcano erupted!! My flight back last Monday was cancelled so we had two days of panic trying to get another flight back, which we finally managed to do last Wednesday, but we wouldn't be flying back until Monday 26th bah!!
So my thoughts turned to getting a refund for the tickets, so that I get my 70 quid back and 4 other people could go as the tickets were as rare as rocking horse poo!
I phoned the ticket office at goodness knows what cost from Gran Canaria on my mobile to arrange this. I told them what had happened and I was told "I'm sorry sir you need to bring the tickets in personally to get a refund". WTF? How could I do that I was 1000's of miles away!! I explained this to the chap in the ticket office (who is the disability liason officer) and he said "Sorry sir but we cannot issue a refund without having the tickets". I said well this is exceptional circumstances and will never happen in our lifetimes again can you not change the rules a bit? Same answer "Sorry sir but we cannot issue a refund without having the tickets, has anyone access to your house?" At this point I hung up in disgust. Luckily for me I have a lodger so phoned him to get him to take them down the ground for me. What would have happened if I had them in my wallet? Not a happy bunny should I mail the club?

Posted By: meeky on April 29th 2010 at 09:17:33


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