My experiences of NX

I think NX have suffered as less people are buying the expensive walk on fares, open or first class tickets, so they?ve tried to re-coup by hiking the prices on the super-advance ?6 tickets, which are now ?8, and presumably this increase has filtered through to other tickets.

Their revenue protection was a bit of a joke, barriers only just installed at Norwich station ? one of the Caps used to work for one of the other franchises and he reckoned fare-dodging was costing them a fortune. I saw scores of people each match day just walked through with no ticket.

They also seem not to have invested in decent ticketing systems as I had to print my own tickets for the Caps Group Travel on more than one occasion, as the computers said no.

The people I dealt with were helpful friendly and did their best, (and read this board ? Hello Dan), but they seemed to be hampered by the whole system and procedures, and were stressed and over-worked because of it. And then they were all made redundant.

Posted By: KentonCanary on July 1st 2009 at 09:52:15

Message Thread

All change at National Express (General Chat) - KentonCanary, Jul 1, 08:54:53
- As a regular traveller on the East Coast line... (General Chat) - Basil Wrathbone, Jul 1, 09:29:07
  - Serves them right - GNER provided a much better service! (n/m) (General Chat) - Kirrie, Jul 1, 11:48:23
  - My experiences of NX (General Chat) - KentonCanary, Jul 1, 09:52:15
  - They should do the East Coast line under Trades Descriptions (General Chat) - Arizona Bay, Jul 1, 09:31:25
    - i love Blakeney i does. (n/m) (General Chat) - Cheltenham_Canary, Jul 1, 10:32:51
- Nationalise the entire network, I say (General Chat) - Jambocanary, Jul 1, 09:18:35
  - "When the Banks start paying back the trillions they owe us" (General Chat) - Ralf Scrampton, Jul 1, 09:50:43
  - I trust the government about as much as trust Jaimie Cureton 1-1 with the keeper. The last (General Chat) - stringersrevenge, Jul 1, 09:31:37

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